Refund policy

LIAVIS wants every purchase to meet your expectations. Given the digital nature of our products, delivered instantly after payment, this policy sets out the situations in which a full or partial refund may be granted.

A refund request is admissible in the following cases:

• the delivered product is technically defective (corrupted, inaccessible or incomplete file) and LIAVIS was unable to resolve the issue within a reasonable time;
• the delivered product clearly does not match the description on its product page at the time of purchase;
• a duplicate payment or billing error is confirmed;
• payment was charged without access to the product being delivered, and this delivery failure could not be resolved by support.

Requests must be submitted within 14 days of purchase, to contact@liavis.com, stating the order number and the reason for the request.

Unless otherwise required by law in your country of residence, the following are not refundable:

• a simple change of mind after actually viewing or downloading a product whose content matches its description;
• courses whose completion progress demonstrates substantial use of the content;
• licenses already activated or integrated into a third-party project (templates, tools, graphic resources used in production);
• requests submitted after the 14-day period mentioned above.

For European Union consumers, this policy applies in addition to — not instead of — the provisions on immediate performance of digital content described in our terms of sale.

1. Send your request to contact@liavis.com or via our support page, with your order number and a description of the issue encountered.
2. Our team reviews the request and may ask for additional information (screenshot, detailed description of the defect).
3. A response is provided within 5 business days, indicating full or partial acceptance, or a reasoned refusal of the request.

An accepted refund is issued using the same payment method used for the purchase, typically within 5 to 10 business days depending on the payment provider involved (Lemon Squeezy for card payments, Mobile Money provider for Mobile Money payments).

A full or partial refund results in a review of the corresponding access right: depending on the situation, access to the product concerned may be maintained, restricted or revoked. In the event of revocation, the associated download links are deactivated.

We strongly encourage any customer experiencing an issue to contact us directly before initiating a dispute with their bank: this generally allows for a faster resolution. An unjustified chargeback on an order whose product was normally delivered may result in suspension of the account concerned, without prejudice to LIAVIS’s rights.